FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

CERTIFIED AUTHENTIC

Every pre-owned watch acquired by Watch and You is guaranteed to function within original factory specifications. Our master watchmakers perform a full movement service and overhaul on every timepiece using only original manufacture parts. If necessary, the watch’s movement is taken apart and inspected piece by piece before being cleaned, lubricated, and put back together. Worn or broken parts are replaced. The restoration process also includes expert cleaning and polishing, water pressure and magnetization testing, and replacement straps.
The photographs in our website shown in the picture is the exact watch model we acquired. Buy with confidence with Watch and You.

CERTIFIED PRE-OWNED WATCHES WARRANTY

Every Certified Pre-Owned watch from Watch and You comes with a 12 months warranty that covers internal movement defects. All warranty service is performed at our service center and is carried out by our expertly trained for many years master watchmakers. In some cases, timepieces are sent to the original manufacturer for warranty service.
The Certified Pre-Owned Watches Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.

EXCLUSIONS

Jewelry, Cufflinks, Sapphire Glass, Leather Straps, Watch Links, Buckle, Any 3rd Party Modification.

LIFE TIME BUY BACK / TRADE-IN TERMS AND CONDITION

All of our watches that are entitled for guaranteed life time buy back and trade in shall be in a reasonable condition for resell

Each watch must meet these conditions :

1. All glasses must be without scratches or in good condition or to be replaced at your cost.
2. All leather must be in reasonable condition or to be replaced at your cost.
3. Movement and functionality of mechanism must be in workable condition.
4. Does not have excessive devaluation in market value due to year end discounts or similar.

MALAYSIA SHIPPING OPTION

Shipping within Malaysia is free.
Clause: Apart from shipping charges, the customer is responsible and liable for all custom duties, import tax, broker fees or other possible additional custom handling charges. Duties and import taxes are only applicable to certain countries. Please check with your local custom department for these possible charges. If incurred the duties/import taxes billing would be delivered by our carriers, either on the day of the package to be sent to the customer or in a few weeks thereafter.

INTERNATIONAL SHIPPING OPTION

Watch and You provides International shipping as long as our shipping providers deliver to the destination. As an added security for our customers ships most orders insured with signature required. If you cannot sign for your package, please arrange for an adult to sign for your package.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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